Accessibility statement

Multiannual scheme and annual action plan

Société Générale undertakes to make its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005. 

For this purpose, we will carry out the strategy and actions listed in Multi-year accessibility plan and the Annual accessibility improvement plan.

This declaration if accessibility www.societegenerale.es website.

Compliance status

The Societe Generale Spain site is in partial compliance with WCAG 2.1 Double-A (AA) level due to the non-conformities and deviations listed below. 

Test results

The compliance audit carried out by Ipedis reveals that the compliance rate is 52,78%:

  • 19 compliant criteria 
  • 17 non-compliant criteria 
  • 14 non-applicable criteria 

Non-accessible content

The contents listed below are not accessible for the following reasons:

Non compliance

Several elements of non-compliance are described in this document, some of which are recurrent on several pages: 

  • Informative images have no textual alternative.
  • Decorative images are not ignored by the screen reader.
  • Several successive <br> break tags or <p> paragraph tags are used to visually create space between paragraphs.
  • Elements visually representing a list that are not tagged as such.
  • The element that is active in the breadcrumb is given only by the position.
  • PDF documents are not accessible.
  • The titles of different sections are not in heading tags.
  • The reading order is not always logical and intuitive.
  • The tab order does not follow a logical and intuitive order.
  • Form fields do not have an autocomplete attribute.
  • Some information is given only by colour.
  • The contrast between the background colour and the texts of some interface components is not sufficient.
  • Horizontal scrolling is required to read the information on the Customer Service/Whistleblowing page.
  • Some content is only visible on mouse-over.
  • Keyboard traps are present.
  • Skip links do not work properly.
  • The Google map frame does not have a title.
  • Focus goes on hidden elements.
  • Focus goes to elements in the background when the modal window is open.
  • The title of some links/buttons does not make it clear what they do or where they go.
  • Some buttons/links on the map do not have a title.
  • Focus is not visible on some items.
  • Error messages are not transmitted to the screen reader when the focus is on the field.
  • Lists are not correctly structured.
  • The document code contains errors.
  • Some identifiers are not unique.
  • Some interface components are not accessible.

Derogations for disproportionate loading 

No derogation identified.

Content not subject to the obligation of accessibility

No content not subject to the accessibility obligation. 

Establishment of this declaration of accessibility

This statement was made on 30/06/2022.

Technologies used for website development : 

  • HTML5
  • CSS
  • Javascript

The tests of the web pages were performed with the following combinations of user agents and screen readers: 

  • NVDA with Google Chrome 

The following tools were used in the evaluation: 

  • Web Developer Toolbar
  • WAVE
  • WCAG - Contrast checker
  • Accessible Color Picker
  • Taba11y
  • Axe DevTools - Web Accessibility Testing
  • Assistant RGAA
  • PDF Accessibility Checker (PAC) 2021

Pages of the site having been the subject of the verification of conformity: 

Feedback and contact information

If you are unable to access any content or service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.  

Contact the communication department of Societe Generale Spain at the following email address: servicio.atencionalcliente@sgcib.com 

Contact channels

This procedure is to be applied in the following case:  

You have reported to the website manager a lack of accessibility that prevents you from accessing any of the content or services of the portal and you have not received a satisfactory response.  

Multiannual scheme and annual action plan

Société Générale is committed to making its websites and applications accessible, in accordance with the article 47 of the Act No 2005-102 of the 11 February 2005.
For this purpose, we will carry out the strategy and actions listed in Multi-year accessibility plan and the Annual accessibility improvement plan.
This accessibility statement applies to www.esalia.com.